Prescriptions

Ordering repeat prescriptions

Please be advised from the 1st November 2024 we will not be accepting prescription requests over the phone.

We encourage our patients to order their prescriptions via one of the following alternative methods in the first instance:

Please only order your medication if you need it and whichever system is used, please ensure your requirements are clearly indicated.

We do not take repeat prescription requests via email.

Collecting your prescription

Information:

Please allow 3 working days for the prescription request to be processed, giving sufficient notice before the medication runs out.

Prescriptions requested more than one week early will only be dispensed early if the dates involve Pharmacy closures, e.g. Bank Holidays or personal holidays. Please add a note to the request if that is the case.

Dispensing

Patients living more than one mile away from a pharmacy can obtain their medicines from the surgery. Those living nearer are required by government regulations to take their prescription to a pharmacy.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • on the app or website where you order repeat prescriptions
  • at any pharmacy that accepts repeat prescriptions

Medication reviews

In the interests of safe patient care, the patient must have an annual medication review with the doctor to assess needs and to check the effect of the prescribed medication.

If you have been requested to completed a medication review online, please complete our online medication review form.

Should this review not take place, a repeat medication cannot be guaranteed.

The computerised printout of the medication list clearly states when the review is due. Please ensure an appointment is made for this time to ensure that you do not run out of your medication.

Prescription charges

Find out more about prescription charges (nhs.uk).

What to do with old medicines

Unused prescription medicines cost the NHS in the UK an estimated £300million every year.

Please only order what you need.

Take old medicines to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Find a pharmacy (nhs.uk)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private room where you can discuss issues with pharmacy staff.