Comments and Suggestions
We are always looking for ways to improve our services. Your feedback allows us to understand your views and to continue improving the service we provide.
Located in both waiting rooms are 'Compliment, Complaint, Suggestions Books' for your use, alternatively put your suggestions in writing to the Practice Manager.
Whist we make every effort to give the best service possible to everyone who attends our Practice, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. Under these circumstances we would wish for the matter to be settled as quickly and as amicably as possible.
To make a complaint please contact our Practice Complaints Manager who will deal with your concerns appropriately.
Further written information is available regarding the Complaints Procedure from Reception.
The NHS Complaints Advocacy Service supports and provides guidance to people who wish to make a complaint about NHS care or treatment. The service is free and confidential and can be contacted at 0300 456 2370 or www.pohwer.net