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Do It Online

GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

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• Book or cancel appointments online

• Renew or order repeat prescriptions online

• View parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

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You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services can be found on the NHS website by clicking here.

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We aim to respond to all online access requests within 28 days.

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Being able to see your GP medical record online might help you to manage your medical conditions.  It also means that you can even access it from anywhere in the world should you require medical treatment on holiday.  If you decide not to join or wish to withdraw, this is your choice and Practice staff will continue to treat you in the same way as before.  The decision will not affect the quality of your care.

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You can also get online via the NHS App, which can be done in the comfort of your own home. This is available from the Apple iOS and Google Play Store. The App enables registered users to have access to:

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• Book Appointments

• Order repeat prescriptions

• Access a brief medical summary

• Set organ donation preferences

• Offers a symptoms checking and triage service

• Enables access to national data opt-out preferences

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For more information about the NHS App, please click here.

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Before you apply for online access to your GP medical record, there are some other things to consider.

The Practice may not be able to offer online access due to a number of reasons such as concerns that it could cause harm to physical or mental health or where there is reference to third parties.  Your GP will discuss this with you.

The Practice has the right to remove online access to services for anyone that doesn’t use them responsibly.

It will be your responsibility to keep your login details and password safe and secure.

If you know or suspect that your GP medical record has been accessed by someone that you have not agreed should see it, then you should change your password immediately and contact the Practice.

If you can’t do this for some reason, contact the Practice so that they can remove online access until you are able to reset your password.

If you print out any information from your GP medical record, it is also your responsibility to keep this secure.  If you are at all worried about keeping these printed copies safe, we recommend that you do not print out any of your GP medical records.

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More information

For more information about managing your healthcare online and keeping your GP medical record safe and secure, you can find a helpful leaflet produced by the NHS in conjunction with the British Computer Society (BCS) on the NHS website:

www.nhs.uk/NHSEngland/thenhs/records/healthrecords/Documents/PatientGuidanceBooklet.pdf

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